Ts & Cs and FAQS
Can I lay-buy an item or hold an item?
Yes. If you would like to lay-buy an item you will need to contact us immediately to avoid disappointment (this is because our website store and our brick and mortar store share the same stock) 20% non-refundable payment is required straight up via Paypal and the laybuy must be paid over six weeks maximum.
We can hold an item (without a deposit) for a maximum of 24 hours. Unfortunately we cannot hold an item over weekends.
My item I purchased is faulty, what do I do?
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us immediately (within 3 days of receiving if possible). Each faulty item is handled case by case so please contact us so we can sort this out for you. Photos will be necessary.
Can any items go on backorder?
Possibly. You will be notified.
Our point of sale system automatically updates our stock inventory levels as items are sold in store, but on the off chance that our system does not update our levels due to a system fault and you've purchased an item that has already been sold, one of our staff members will be in contact with you to issue a refund via your method of payment within 48 hours. Beforehand, our staff will also check with our suppliers to see if the item you have ordered is still available.
If you have any other questions, please do not hesitate to contact us.